Shipping policy
SHIPPING POLICY
At DogyBad, we’re committed to providing a smooth and reliable delivery experience. Please review the information below regarding order processing, shipping, tracking, and delivery.
ORDER PROCESSING
Orders are typically processed within 1–3 business days.
Processing times may occasionally be extended during holidays, promotional periods, periods of high order volume, or due to product availability.
Once your order has been dispatched, tracking information will be provided when available.
SHIPPING TO CANADA
Shipping Cost: FREE
Estimated Transit Time: 5–7 business days after dispatch
Processing Time: 1–3 business days
Under normal circumstances, most Canadian orders can be expected to arrive within approximately 6–10 business days from the date the order is placed.
SHIPPING TO THE UNITED STATES
Shipping Cost: FREE
Estimated Transit Time: 5–8 business days after dispatch
Processing Time: 1–3 business days
Under normal circumstances, most U.S. orders can be expected to arrive within approximately 6–11 business days from the date the order is placed.
DELIVERY TIMEFRAMES
Delivery may be affected by circumstances outside our reasonable control, including carrier delays, severe weather, holidays, customs processing, transportation disruptions, or other unforeseen events.
TRACKING YOUR ORDER
Once your order has been shipped and tracking information becomes available, you will receive your tracking details.
Please allow some time for tracking information to update after your package has been handed over to the carrier.
You can also track your shipment using the Track Order page on our website.
SHIPPING ADDRESSES
If you notice an error in your shipping information, please contact us as soon as possible. We will make reasonable efforts to update the address before shipment; however, we cannot guarantee that changes can be made once an order has entered processing or has been dispatched.
DogyBad is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.
DELAYS & LOST PACKAGES
Occasional carrier delays may occur. If your tracking information has not updated for an extended period or your package has not arrived within the expected delivery timeframe, please contact us at executivedirector@montanagroupca.com.
We will review the available tracking information and assist with investigating the shipment with the appropriate fulfillment or shipping provider.
CUSTOMS, DUTIES & TAXES
Orders that cross international borders may be subject to customs duties, import taxes, or other fees imposed by the destination country or local authorities.
Unless otherwise stated at checkout, any applicable customs duties, taxes, or import fees are the responsibility of the customer.
ORDER CHANGES & CANCELLATIONS
If you need to change or cancel your order, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request before the order enters processing or is dispatched. Once an order has been processed or shipped, changes or cancellations may no longer be possible.
MULTIPLE PACKAGES
In some cases, items from the same order may be shipped separately. If this occurs, you may receive more than one tracking number, and packages may arrive at different times.
CONTACT US
If you have any questions regarding shipping, delivery, or your order, please contact our customer support team:
Email: executivedirector@montanagroupca.com
Website: dogybad.com
We’ll be happy to assist you.
