Politique de remboursement

RETURN & REFUND POLICY

At DogyBad, we want you to feel confident when shopping with us. If there is an issue with your order, please contact us and we will work with you to find an appropriate resolution.

Please review the policy below before submitting a refund or replacement request.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order as soon as it is delivered.

If your item arrives damaged, defective, or you receive an incorrect item, please contact us within 5 days of delivery at: executivedirector@montanagroupca.com

Please include:

• Your order number
• A description of the issue
• Clear photos and/or video showing the product and the issue
• Photos of the packaging and shipping label, when applicable

We may request additional information to review your claim.

If your claim is approved, we may provide, depending on the circumstances, a replacement, full or partial refund, or another appropriate resolution at no additional cost to you.

Please do not discard the product or its packaging until your claim has been reviewed.

RETURNS & CHANGE-OF-MIND REQUESTS

Because our products are personal-use pet products and are fulfilled through our distribution network, we do not generally accept returns for change of mind after an order has been delivered.

We also cannot accept returns of products that have been used, washed, soiled, altered, or damaged after delivery.

If you have a concern with your order, please contact us before attempting to return an item.

Do not send products to any address without receiving written return instructions from DogyBad. Unauthorized returns may not be accepted or refunded.

LOST PACKAGES

If tracking indicates that your package has been lost in transit, please contact us at: executivedirector@montanagroupca.com

We will review the tracking information and, where appropriate, arrange a replacement or refund.

PACKAGES MARKED AS DELIVERED BUT NOT RECEIVED

If tracking shows that your package was delivered but you cannot locate it, please:

• Check around your property and any designated delivery areas
• Check with household members or neighbors where appropriate
• Contact the local carrier responsible for the final delivery

If you are still unable to locate the package, contact us at executivedirector@montanagroupca.com with your order number and any relevant information.

We will review the circumstances and available tracking information and assist you with the next steps.

DELAYED SHIPMENTS

Carrier delays can occasionally occur.

If your tracking information has not updated for an extended period, please contact us so we can investigate the shipment.

Where a shipment is confirmed to be lost or otherwise qualifies for a resolution, we may arrange a replacement or refund as appropriate.

INCORRECT OR INCOMPLETE SHIPPING INFORMATION

Customers are responsible for providing a complete and accurate shipping address, phone number, and other required delivery information at checkout.

If you notice an error in your shipping information, please contact us immediately.

Once an order has entered processing or has been shipped, we cannot guarantee that the shipping information can be changed.

DogyBad is not responsible for delivery failures or delays resulting from incorrect or incomplete information provided by the customer.

Additional shipping or redelivery charges may apply if a new delivery attempt is required because of incorrect or incomplete customer-provided information.

ORDER CANCELLATIONS & CHANGES

If you need to cancel or modify your order, please contact us as soon as possible at executivedirector@montanagroupca.com.

We will make reasonable efforts to accommodate your request before fulfillment begins. However, once an order has entered processing or has been shipped, cancellation or modification may no longer be possible.

REFUNDS

If a refund is approved, it will be issued to the original payment method used for the purchase.

Please allow up to 10 business days after the refund has been processed for it to appear in your account. Your bank or payment provider may require additional processing time.

If more than 15 business days have passed since we confirmed that your refund was issued, please contact us at executivedirector@montanagroupca.com.

STATUTORY CONSUMER RIGHTS

Nothing in this policy is intended to exclude, restrict, or limit any rights or remedies available to consumers that cannot legally be excluded or limited under applicable consumer protection laws.

CONTACT US

For questions regarding an order, refund, replacement, or delivery issue, please contact:

DogyBad Customer Support
Email: executivedirector@montanagroupca.com
Website: dogybad.com